A call center solution enables the company to handle customer interactions. Traditionally, call center software solution has been equated with only voice interactions. But, as time progressed, the customers have moved on from only voice calls to other modes of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.

The customers are no more dependent on just one channel to reach the customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.

CoreIP’s inbound cloud call center services allow agents in multiple locations to sync calls in real time with their other teams and agents.

Inbound Call Centre Solution :

An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call centre solutions comes with unique features such as:

  • Hosted IVR
  • Skill-based routing skills
  • Priority routing
  • Time-based routing
  • Queue monitoring
  • Call recording
  • Real-time dashboard & analytics
  • Multi-channel communication
  • CRM integration

Outbound Call Centre Solution :

With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction. Its key features include:

  • Preview dialer
  • Predictive dialer
  • Progressive dialer
  • IVR blast – SMS & Voice
  • Call barge-in & monitoring
  • Real-time dashboard & analytics
  • Call recording
  • Multi-channel communication
  • CRM integration

Boost your productivity by a large scale with CoreIP’s unique call center features which saves a lot of your bandwidth, and allows you to provide an unparalleled experience to your customers.

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INCREASED PRODUCTIVITY

  • Improved communications latency
  • Easy provisioning
  • Centralized administration

AFFORDABLE RELIABILITY

  • Reliable, resilient, redundant
  • No unexpected support costs

EASE OF ADOPTION

  • Multiple deployment options
  • Custom expansion of services
  • Fast, hassle-free installation

MOBILE INTEGRATION

  • Seamless experience across any device
  • Integration with business applications

COLLABORATE

Today’s workforce is more dispersed, making collaboration more challenging – and important. With hosted VoIP, you can collaborate the way that works best for you: voice, video calling, instant messaging, web presentation, video conferencing. Mitel’s hosted VoIP for Small Business includes fully integrated collaboration software to ensure inside and remote workers, vendors, partners and customers are all on the same page without additional software, usernames or passwords.

SAVE

Add phone numbers without paying for additional fixed lines or extension. Lower your long distance and international calling rates. Leverage the savings of BYOD with a voice and data platform that everyone can use regardless of their device.

SCALE

Add more lines and extensions as you need with no hassle or extra cost. VoIP enables you to scale your communications needs up or down as your head count contracts and expands. Adding more services and capabilities is simple and fast, too.

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