Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. It is a technology that allows computers to communicate with humans through the use of voice.
At CoreIP, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department. Multi level IVR system – Built to enhance and empower your business. Enhance caller experience with our economical, efficient and easy to use IVR solution.
CoreIP’s multi-level IVR gives your users more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number. Intelligent IVR’s integrate with your CRM, ticketing or other databases to recognize customers when they call and route them according to your predefined rules. Self-service solutions allow callers to check ticket status, cancel, book and return items or get answers to Frequently Asked Questions with ease. From remote tracking to HD call quality, CoreIP provides everything to enhance your business to greater levels.
- : Customise your IVR according to your client communication needs and increase your business efficiency.
- Integration : Effectively handle your customers call by integrating their call records with CRM, ERP and business software.
- Affordable : Pocket-friendly & scalable plans give your business that edge to an impressive customer with a limited budget
- 24×7 support : Servetel has experts available over chat, phone and email round the clock to help you with any query or issue.
- Secure & reliable : We protect your call data by deploying security methods, like – encryption, secure login credentials, etc.
- Real Time reporting : Stay updated with business performance with instant reports, such as – agent’s performance, live calls and many more.