Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. It is a technology that allows computers to communicate with humans through the use of voice.
At CoreIP, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department. Multi level IVR system – Built to enhance and empower your business. Enhance caller experience with our economical, efficient and easy to use IVR solution.

CoreIP’s multi-level IVR gives your users more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number. Intelligent IVR’s integrate with your CRM, ticketing or other databases to recognize customers when they call and route them according to your predefined rules. Self-service solutions allow callers to check ticket status, cancel, book and return items or get answers to Frequently Asked Questions with ease. From remote tracking to HD call quality, CoreIP provides everything to enhance your business to greater levels.

Customized solution

    : Customise your IVR according to your client communication needs and increase your business efficiency.

  • Integration : Effectively handle your customers call by integrating their call records with CRM, ERP and business software.
  • Affordable : Pocket-friendly & scalable plans give your business that edge to an impressive customer with a limited budget
  • 24×7 support : Servetel has experts available over chat, phone and email round the clock to help you with any query or issue.
  • Secure & reliable : We protect your call data by deploying security methods, like – encryption, secure login credentials, etc.
  • Real Time reporting : Stay updated with business performance with instant reports, such as – agent’s performance, live calls and many more.

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INCREASED PRODUCTIVITY

  • Improved communications latency
  • Easy provisioning
  • Centralized administration

AFFORDABLE RELIABILITY

  • Reliable, resilient, redundant
  • No unexpected support costs

EASE OF ADOPTION

  • Multiple deployment options
  • Custom expansion of services
  • Fast, hassle-free installation

MOBILE INTEGRATION

  • Seamless experience across any device
  • Integration with business applications

COLLABORATE

Today’s workforce is more dispersed, making collaboration more challenging – and important. With hosted VoIP, you can collaborate the way that works best for you: voice, video calling, instant messaging, web presentation, video conferencing. Mitel’s hosted VoIP for Small Business includes fully integrated collaboration software to ensure inside and remote workers, vendors, partners and customers are all on the same page without additional software, usernames or passwords.

SAVE

Add phone numbers without paying for additional fixed lines or extension. Lower your long distance and international calling rates. Leverage the savings of BYOD with a voice and data platform that everyone can use regardless of their device.

SCALE

Add more lines and extensions as you need with no hassle or extra cost. VoIP enables you to scale your communications needs up or down as your head count contracts and expands. Adding more services and capabilities is simple and fast, too.

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