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CONTACT CENTER SOLUTION (UCCS)

May 2, 2016

Calls. Emails. Web forms. Surveys. Mobile apps. Today’s contact center is going far beyond its call center foundation to become the hub of an enterprise, multichannel customer experience strategy.
 
But regardless of the ways in which customers conduct their interactions with the contact center, they still want personalized, efficient, and secure service—delivered by knowledgeable, skilled employees. And that’s where Verint can help. Our software and services enable contact centers and other areas of the enterprise to capture and analyze customer interactions across multiple communication channels, then use this information to uncover trends and sentiments, improve staffing and performance, minimize risk and fraud, and optimize the customer experience. Our solutions provide unified and integrated functionality to address a broad range of contact center functions, including :

Key Features At Glance

  • Workforce Optimization
  • Quality Management
  • Recording
  • Workforce Management
  • Performance Management
  • Desktop and Process Analytics
  • eLearning

Key Advantages

 
  • Full Contact Center Management
  • Easy Deployment
  • Opimized Contact Routing
  • Open Platform
  • Fast ROI

Why Choose CoreIP?

  • Better relationship with clients
  • Proficient team of developers